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Frequently Asked Questions

How it works:

  1. What is mobile refilling? 

We bring bulk unpackaged home and body products to your Neighbourhood!...well your door actually. Our goals are to make it easy for Barrie and area residents to shop sustainably, ethically and locally. All while reducing their carbon footprint and keeping garbage out of the waste stream!

2. How does it work?

Browse the website! When adding products to your cart you can choose between :

REFILL- You order the product by weight (oz). The number in the quantity selector is how many ounces you are purchasing. On delivery day we fill up the containers you leave for us. This option is now available for pick up as well! (drop off your containers, we fill them up, you pick them up!)

PREFILL- You order the products in predetermined weights. The displayed price includes a jar deposit fee. On delivery day we drop off the prefilled jars at your home. When you are done with the jar clean it and save it until your next delivery. On your next delivery day leave your jar outside and we will collect it. As long as it is clean and still in usable condition we will refund you the deposit fee by way of discount code which can be applied to your next order. 

Another option is to ask for upcycled containers in your refill order and we use clean and sanitized donated jars to fill it!

ORIGINAL PACKAGING- you know...the usual way to buy stuff!

3. What if I don't have my own containers? 

Not a problem! First, shop your house. A yogurt container is a great holder for toilet tablets. Squeeze bottles (honey, ketchup) make fantastic shampoo, conditioner and body wash containers. You probably have more then you think! 

Nothing in your home that will work? Before adding the item to your cart you can choose the prefill option and we will supply the product in a deposit jar. When the jar is returned (in usable condition) you get your deposit back by way of discount code which can be applied to your next purchase! 

We also carry small squeeze tubes (they fit about 4 oz) add the product you wish and and squeeze tube to your cart, leave a note about which product you would like in the tube and we will make it so! These tubes are great for toothpaste, lotions, cream and sunscreen. 


  1. Where do you deliver?

              Barrie & Midhusrt- free delivery!

              L9S & L0L - $5 Delivery with a $35 minimum order.


2. How soon after ordering will I get my delivery?

Within 48 hours in Barrie!  (with the exception of weekends and holidays) After you order we will email you to confirm your delivery date and instructions. In order to reduce the amount of driving we do, we will do our best to group orders in near by neighbourhoods together while still getting you your product in a timely fashion! 

3. Can I pick my order up? 

Of course! Choose the local pick up option at checkout and we will email you when your order is ready for pickup! If your order includes Refill products you can drop off your containers whenever works for you and we will let you know when they are ready for pick up!

4. Do you deliver to apartments? 

Yes!! Leave instructions in the notes at checkout. If needed, we can also arrange a delivery time for when you are home. Alternatively, you can also order prefilled and pick up from us!


  1. How do your prices compare to traditionally packaged products?

There are some huge perks to buying unpackaged! You can buy in quantities that are the best for your family. Something new? Buy a little. Something you love? Stock up!  

When you buy from Neighbourhood Refillery you are buying sustainability made products sourced as local as possible. Any products bought in original packaging are compostable or reusable. Ingredients are all listed on the product pages and are safe for your home, the planet, your body and families. 

Can you say all that about the products you buy at the grocery store?

Anywho... all that to say we do our best to keep prices in line with conventional shopping options! And, you will find very affordable products at Neighbourhood Refillery. We buy products in bulk and pass the savings along to you! 

2. What payment types do you take? 

When ordering online you can pay by all major credit cards, Pay Pal, Apple Pay, Google Pay and Interac. 

If you would rather email, DM or phone in your order we also accept e-transfers and cash.  



  1. Do you carry fragrance free options? 

We do! Type fragrance free in the search bar and browse the options. 

2. Tell me more about the products you carry!

Everything we carry is cruelty free, sourced as locally as possible, good for your body, good for your home and good for our planet! Sustainable, ethical, local awesomeness. 

3. But what about labels? 

We know, it's a little different not having a label on your stuff! But don't worry. On the product pages we make sure to list directions for use and ingredients. Just check there if there's something you need to know! 

4. Some of this stuff isn't as sudsy as the stuff I usually buy. 

Oh bubbles, so delightful and fun for all ages. But let me tell you a secret...bubbles do not equal better cleaning. And! clean, green ingredients can still make really nice bubbles! Key ingredients in making bubbles and foam are sodium laureth sulfate (SLES) and popular detergent sodium lauryl sulfate (SLS). This is a synthetic ingredient that is found in most bubbly products including dish soap, shampoo, shower gel and toothpaste. While is does make a nice foam it is also considered an irritant (at the very least), and can be contaminated with ethylene oxide and 1,4-dioxane (know carcinogens).  Ethylene oxide is know to harm the nervous system and  1,4-dioxane doesn't degrade easily which means it has the potential to build up in water systems after it has been washed away from your house. SLS in particular is known to be toxic to aquatic organisms. 

      In the products carried at Neighbourhood Refillery we steer clear of              these two ingredients. And, while your product may not be as bubbly            we promise it will still do it's job. 

      To learn more about SLES and SLS click here.

Anything we didn't cover? Ask us